Terms of Service

1. Overview

Writway provides a software-as-a-service (SaaS) platform that helps paralegals, law offices, and legal teams automate documentation workflows, client communication, and task management.

The Services include features such as client and case management, workflow automation, Google Workspace integration, and subscription billing.

You may use Writway only in compliance with these Terms and all applicable laws.

2. Eligibility

To use Writway:

• You must be at least 18 years old and legally capable of entering into a binding agreement.
• You must have authority to act on behalf of your organization (if registering a business account).
• You may not use Writway if you are prohibited from doing so under applicable laws.

3. Account Registration and Access

When creating an account (directly or via Google Workspace):

• You must provide accurate and complete information.
• You are responsible for maintaining the confidentiality of your credentials.
• You are responsible for all activities that occur under your account.
• If you believe your account has been compromised, contact support@writway.com immediately.

We reserve the right to suspend or terminate accounts that violate these Terms or pose a security or legal risk.

4. Organizational Accounts & Multi-Tenant Use

Writway supports multi-user organizations ("Tenants"). Each Tenant is managed by one or more Administrators who control user access, permissions, and billing.

• Super Admins (Writway internal) have oversight over all tenants for security and billing management.
• Org Admins manage users, workflows, and subscriptions within their organization.
• Users/Staff may be invited to collaborate but have restricted access based on role permissions.

If you access Writway through your employer or organization, your account and data belong to that organization.

5. Subscriptions and Billing

5.1 Free Trial

Writway may offer a free trial to allow new users to explore core features. Trials are time-limited and subject to change.

5.2 Paid Plans

• Continued access after the trial requires a paid subscription. Billing and payments are managed via Stripe or equivalent providers.
• Fees are billed monthly or annually, as selected.
• Subscriptions auto-renew unless cancelled before the renewal date.
• All fees are non-refundable except as required by law.

5.3 Taxes

You are responsible for all applicable taxes, levies, or duties (excluding Writway's income taxes).

5.4 Cancellation

You may cancel your subscription at any time via your billing settings. Upon cancellation, access remains active until the current billing cycle ends.

6. Acceptable Use

You agree not to:

• Use Writway for any unlawful purpose or to violate legal ethics or client confidentiality.
• Upload or share material that infringes intellectual property, privacy, or proprietary rights.
• Attempt to gain unauthorized access to other tenants' data.
• Interfere with or disrupt the security, performance, or integrity of the Services.
• Use bots, scrapers, or automated systems without written permission.

Writway reserves the right to suspend or terminate access for violations of this clause.

7. Data Ownership and Privacy

• You retain all rights to data and content you upload ("Customer Data").
• Writway acts as a data processor for information you or your organization manage through the platform.
• We process personal data in accordance with our Privacy Policy, which forms part of these Terms.
• If you use Writway to handle client data, you are solely responsible for ensuring compliance with applicable privacy, confidentiality, and legal obligations.

8. Integrations and Third-Party Services

Writway integrates with third-party services such as Google Workspace, Microsoft Outlook, and Stripe.

• By connecting your account, you grant Writway permission to access and process data strictly for functionality (e.g., syncing emails, documents, and calendar events).
• Writway's use of Google data adheres to the Google API Services User Data Policy, including Limited Use.
• We are not responsible for third-party services or their data handling practices. Please review their respective terms and privacy policies.

9. Intellectual Property

All intellectual property in the Services (including software, UI/UX, trademarks, and documentation) is owned or licensed by Writway.

You are granted a limited, non-exclusive, non-transferable license to use the Services during your active subscription.

You may not:

• Copy, modify, or distribute the platform's source code or UI.
• Reverse-engineer or decompile any software components.
• Use Writway's branding without written consent.

10. Confidentiality

You and Writway agree to keep all confidential information (including client data, trade secrets, or business information) strictly confidential and use it only for purposes of providing or receiving the Services.

This obligation survives termination of the agreement.

11. Termination and Suspension

We may suspend or terminate your access if:

• You breach these Terms or fail to pay subscription fees.
• You misuse the Services or compromise security.
• We are required to do so by law.

Upon termination:

• Your account and organization data may be deleted after 30 days.
• Some data may be retained as required for legal or audit purposes.
• You may terminate your account at any time via settings or by contacting support@writway.com.

12. Disclaimers

Writway is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• The Services will be uninterrupted or error-free.
• All workflows will suit every use case.
• Integrations will always remain available or compatible.

You are solely responsible for verifying outputs before using them in any legal or professional context.

13. Limitation of Liability

To the maximum extent permitted by law:

• Writway shall not be liable for any indirect, consequential, or incidental damages (including loss of profits, data, or reputation).
• Our total aggregate liability for any claim under these Terms shall not exceed the amount you paid to Writway in the preceding 12 months.
• Some jurisdictions do not allow such exclusions, so these limits may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless Writway, its officers, directors, and employees from any claims, damages, or expenses arising from:

• Your use or misuse of the Services.
• Your violation of these Terms or applicable laws.
• Your content or data uploaded to the platform.

15. Modifications

We may modify these Terms at any time. If we make significant changes, we will notify you via email or dashboard alerts. Continued use of Writway after updates constitutes acceptance of the revised Terms.

16. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

You agree to the exclusive jurisdiction of the English courts for any disputes arising from these Terms.

17. Contact

If you have questions about these Terms or need support, contact: support@writway.com